Cancellation Policy
Before Shipment: Orders can be canceled at any time before they are shipped. Please contact our customer service team immediately if you wish to cancel your order. If the order has not been processed for shipping, we will cancel it and process a full refund.
After Shipment: Once an order has been shipped, it cannot be canceled. However, you may return the item according to our return policy below.
Return Policy
Time Frame: You may return most new, unopened items within 30 days of delivery for a full refund.
Condition of Goods: Returned items must be in their original packaging and in the same condition as when they were received.
Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is a result of our error (e.g., you received an incorrect or defective item). In such cases, we will cover the return shipping costs.
Refund Process: Once we receive and inspect your item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within a certain number of days.
Exchange Policy
In the case of defective or damaged items, we are happy to exchange these for the same item. Please contact us to initiate the exchange process.
Exceptions/Special Instructions
Some items may be non-returnable or have specific return instructions. Please check the product description for any special return information.
Contact Information
For any questions or concerns regarding your order, please contact our customer service team
